> ## Documentation Index > Fetch the complete documentation index at: https://octolane.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Contact Support > Get help from the Octolane team - email, phone, book a call, or chat with us. We respond fast. We're a small team that moves fast. If you need help, you'll talk to someone who actually builds the product - not a chatbot, not a ticket queue. **[help@octolane.com](mailto:help@octolane.com)** We respond within a few hours during business hours (9am–6pm PT, Mon–Fri). **Schedule a 15-min call** Walk through your issue live with someone on the team. Best for setup help, migration questions, or feature walkthroughs. **+1 (628) 285-1600** Available during business hours (9am–6pm PT, Mon–Fri). Leave a voicemail outside hours and we'll call you back. **In-app chat** Click the chat icon in the bottom-right corner of your Octolane dashboard for real-time help. *** ## Talk to the founder Have product feedback, a feature request, or just want to share how things are going? Reach out to One Chowdhury (CEO) directly: * **Email:** [one@octolane.com](mailto:one@octolane.com) * **X (Twitter):** [@coffeewithone](https://x.com/coffeewithone) * **LinkedIn:** [One Chowdhury](https://www.linkedin.com/in/coffeewithone/) We read every message and build based on what our customers need. *** ## Common issues before you reach out This usually happens when not all permissions were granted during setup. Go to **Settings → Integrations → Gmail & Calendar**, click the three-dot menu next to the disconnected account, select **Reconnect**, and make sure you grant all required permissions. Check that the Signal script is loading on your site - open your browser's developer tools, go to the Network tab, and filter for "octolane." If the script isn't loading, verify it's in your site's `` tag. If it is loading but you're not seeing data, give it 15-30 minutes for the first visitors to appear. Make sure your email account is connected and showing as active in **Settings → Integrations**. The Deal Finder Agent needs a few hours to process your email history on first connect. If it's been more than 24 hours with no deals detected, email us and we'll look into it. Go to **Settings → Billing** to upgrade, downgrade, or update your payment method. If you need help with invoicing or have a billing question, email [help@octolane.com](mailto:help@octolane.com). *** ## Follow us Stay up to date with product updates, tips, and community discussions. * **X (Twitter):** [@octolane](https://x.com/octolane) * **LinkedIn:** [Octolane AI](https://linkedin.com/company/octolane)