The four records to know
Emails, meetings, notes, and AI actions appear as activities on the relevant record timeline.
Follow one relationship
1
Open an account
Choose a company you recognize and review its fields and recent activity.
2
Open a related contact
Confirm that the person, company, email history, and meetings are connected as expected.
3
Open or create an opportunity
Review its account, people, value, stage, close date, and activity timeline.
Check your work
You should be able to move from an opportunity to its account and contacts without searching for the same conversation twice.Explore the complete data model
Learn about activities, custom objects, fields, and relationships.